Messaging
Mitel NuPoint Unified Messaging (UM)
Mitel® NuPoint Unified Messaging™ (UM) is a reliable and cost-effective messaging solution that fits seamlessly with your customers’ infrastructure, and satisfies the diverse messaging needs of their entire user population.
NuPoint UM Benefits
- Increases user productivity and responsiveness with advanced unified messaging and text-to-speech email reading that allows users to manage all forms of messages, including voicemail, email and fax, from the interface that suits them best in the moment: desk phone, mobile device or PC
- Improves customer service levels and offloads the company receptionist from routine calls with a speech auto-attendant
- Empowers users to control how and when calls reach them with personal call routing options, such as find-me-follow me, and the ability to create personal auto-attendants with options such as schedules and caller ID filtering
- Lowers your total cost of ownership with simple, web-based management, and a single-system solution for voice, unified messaging and speech that resides on a single industry-standard server
- Fits with your existing infrastructure including third-party PBXs, LDAP and Active Directory®, and leading email and presence solutions.
NuPoint UM delivers a common set of user features in different packages that meet the scale and reliability requirements of all businesses. Understanding your customers requirements for scale, reliability and complementary unified communications applications will allow you to determine which package best suits their needs:
Mitel Applications Suite with NuPoint UM
NuPoint UM Standard Edition is available as part of Mitel Applications Suite (MAS) which lets small- and medium-sized businesses take advantage of multiple advanced unified communications applications, all on a single server, with a single web-based management interface.
Mitel NuPoint UM Standard Edition
NuPoint UM Standard Edition is a full-featured and flexible unified messaging solution with a low total cost of ownership for small- and medium-sized businesses (SMB).
Mitel NuPoint UM 640
NuPoint UM 640 delivers carrier-grade reliability and resiliency, and scales to hundreds of thousands of users in centralized or distributed networks. It is available as a single-server solution to provide cost-effective service reliability to SMBs and as a multi-server solution for highly scalable service reliability for large enterprises.
Mitel Enterprise Messaging
The Mitel Enterprise® Messaging (formerly Inter-Tel Enterprise Messaging) application is a scalable, speech-enabled messaging and call routing tool that combines voice and data communications for a unified user experience. The messaging application provides a unified presentation for voice, fax and/or email communications. Optional speech recognition and text-to-speech (TTS) support enrich message access when users are away from the office through an email reader application. Fax library support, record-a-call and group distribution lists empower end-users with flexible tools to communicate to groups of one or many. With the automated attendant functions, the caller experience can be optimized based on time criteria, enhanced through customized routing tables, and simplified with access to speech-driven directory information.
Enterprise Messaging is scalable from 4 to 32 ports and is designed for small- to mid-market businesses with over 200 subscribers, an interest in speech technology to improve their communications options, and requiring their messaging components to be an integral part of the communication network.
Business Productivity
- Conveniently access the directory or voicemail using speech recognition
- Listen to emails while away from the office through the TTS option
- View all emails, voicemails and faxes in one universal mailbox
- Enable callers to have documents automatically faxed to them on demand
- Customize an automated attendant to route customers or clients to the correct department or person
- Improve administrative and performance information with enhanced reporting categories
- Provides scalable architecture for future growth