In today’s increasingly competitive business environment, many organizations face the ongoing challenges of exceeding customer expectations while also working to improve the overall quality of the business and its employees. Of the many tools that can help accomplish these goals, one that is often overlooked is call recording.
Recording and monitoring interactions with customers, suppliers and partners can help a business gain insight into customer behavior, identify emerging trends in the industry and, most importantly, help to increase overall quality within the business. In addition, many different industries and countries around the world require some sort of call recording for regulatory and legal purposes. It’s important to meet regulatory compliance requirements as well as increase the quality and accountability of your business, which is why we offer one of the most robust and user-friendly call recording software solutions on the market.
MiVoice Call Recording utilizes an “Outlook” design that allows users to search for specific calls by extension, time, date and almost any other criteria needed to find crucial information. The software also provides businesses the opportunity to easily capture, archive, organize, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Integration with Mitel call accounting like Mitel Business Dashboard and Customer Service Manager allows for reporting with voice data included.
MiVoice Call Recording is a cost-effective solution for businesses where training and cost savings are important. Please contact Davissa for more information on this crucial service.