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Bigger is always better, right? Not in the business phone industry. Before you hire a “big” phone provider (you know the one’s we’re talking about…), consider all of your options. Oftentimes, a smaller, local company will provide you with more personalized care, better service and a solution that’s tailored perfectly to fit your business’ needs.

Things to Consider


When you work with a huge phone company, you are most likely working with a salesperson who doesn’t have enough technical knowledge of the product to help you make the best decisions for your business. When you work with a smaller company, the same person selling you the product might also be the one installing it. Because small companies tend to be lean, every person on the team is fully immersed in the products and services every single day.


Business phone systems are not a one size fits all product. However, big phone companies may trick you into believing that they are with various packages you can choose from. Every business is unique and needs a customized communications solution that aligns with that company’s goals and business objectives. Small companies can better provide that solution.


When you sign a contract with a big phone provider, you are in it for the long haul – usually 5 years or more. Smaller phone companies have the flexibility to work with you to create a contract that is mutually beneficial.


Your phone is the lifeline of your business and when there’s an issue, you need immediate service and responsiveness. Even if a national phone company has service centers across the country, nothing beats the service a local company in your own backyard can provide. Not only are they extremely responsive but local companies can provide additional support such as ongoing training.

businessman using headset

Tips for Choosing the Right Business Phone Company


Ask fellow business owners who they use for their phone services. Nothing is better than a referral from someone who has first-hand experience with a particular product or service. Are they happy with their current level of service and support? Would they hire the business phone company again? If so, it’s probably an option worth looking in to.


Check out the company’s website to see if they have any testimonials. See what current customers have to say and try to determine if they would be a good fit for your company’s culture and specific needs.

Pick up the phone!

Once you have your list narrowed down, give a couple business phone companies a call. There’s no better way to get a feel of how they conduct their business.

If you are looking for a local phone company in the Cleveland, Ohio area, give Davissa a call for a no obligation quote!